Returns & Refunds Policy

At Laurent Bakery, we take pride in our artisanal quality; if your order arrives damaged or incorrect, please contact us within 24 hours of delivery to arrange a replacement or refund. Due to the perishable nature of our baked goods, we cannot accept returns for change of mind once the products have left our kitchen.

Return Process

• 1.
  Contact Our Team

  Email our customer support within 24 hours of receiving your order, providing your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the product and the packaging to help our quality control team assess the damage or error.

• 3.
  Review Process

  Our team will review your claim within 1-2 business days to determine if it meets our criteria for a refund or a fresh replacement.

• 4.
  Resolution

  Once approved, we will either dispatch a replacement immediately or process a refund back to your original payment method.